Now Hiring - Team Leader - Inside Sales in Woburn, MA

About New England Lab

For over 25 years, New England Lab has provided laboratory furniture systems that support breakthrough discoveries and scientific advancement for everything from curing cancer to better beer. We are a growing full-service specialty sub-contractor. We are proud to have provided laboratory furniture systems to some of the leading university, bio-tech, government, corporate and medical research facilities in the Northeast and Mid-Atlantic.

Opportunity

As a Client Solutions Team Leader you will join a team-focused, fast pace environment and will be integral in the daily operations of our client focused, solutions oriented Rapid Ship order fulfillment division (NELD). You will be working in a customer service environment that provides timely laboratory product solutions to our clients. This is a full-time, salary position with regular hours 7am – 4pm, M-F, reporting to the Director of Distribution Sales.

Role

A Client Solutions member needs to be self-motivated and highly detailed, delivering excellent internal and external customer service. In the position of Client Solutions Team Leader you will be responsible for responding by email, phone and website to customer inquiries, quotes and orders. You will handle all NELD sales processing (managing inquiry, pricing, proposal, order entry, PO creation, scheduling and order follow up), ensuring customers are taken care of from beginning to end. You will support the day to day operations by responding to technical product information, process clarification and individual employees questions.

Duties & Responsibilities

• Oversee daily workflow for dynamic, growing division which supports clients’ short lead time projects
• Help develop and implement processes, strategic planning including marketing efforts for current and future growth
• Collaborate with team members to achieve sales goals and ensure department goals align with company strategy
• Manage furnish and supply only sales (inquiry, estimating, product layouts/elevations, purchasing, project management, scheduling and delivery for Rapid Ship Division)
• Assist in servicing house accounts
• Responsible for knowledge of product line, applications and industries
• Able to make product recommendations and find alternative product solutions based on customer requirements
• Create and prepare sales proposals and project drawings as needed
• Represent NEL Direct within larger NEL projects
• Assist with research of new customers and project leads
• Conduct unit and assembly take-off of small to mid-size projects from project plans, drawings or sketches
• Maintain ecommerce site content and pricing
• Provide sales, layout and install drawings for potential customers utilizing SketchUp and Layout
• Coordinate invoices and payments with accounting and clients as needed

• Track and manage daily flow of inventory

Qualifications

• 2-5 years’ experience in leadership, coordination or management of small team
• 2-5 years’ experience in an administrative, customer service or inside sales role
• BA/BS preferred
• Enthusiastic and positive approach to service oriented tasks
• Sketchup and/or CAD experience creating floorplans & elevations for furniture, casework or equipment.
• Able to problem solve and provide solutions to client questions, concerns or issues
• Driven, strong personal work ethic with an ability to spearhead new projects
• Able to effectively manage and prioritize information, schedules and personalities
• Knowledge and experience with MS Office (Word, Excel, Outlook, Access and PowerPoint) and Adobe Acrobat

This is a stationary position involving constant operation of computers and other office machinery. Substantial repetitive motions of the wrists, hands, and/or fingers are required.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change at any time with or without notice. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal opportunity employer; applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history), or any other characteristic protected by law.

About the Community

Our team is devoted to creating laboratories that meet the needs of the scientific community. Great leadership and talented team members are the heart and soul of our thriving environment. We focus on providing the best customer service possible and are committed to bringing our clients great results through integrity, dedication, and professionalism.

Benefits
We offer growth opportunities for motivated professionals and a great compensation package including medical insurance, dental insurance, vision insurance, vision insurance, pre-tax accounts for health and dependent care, 401K employer match, paid company holidays, and paid vacations.